DRAFT — LAWYER REVIEW REQUIRED
This is placeholder text for testing. It is not legal advice, has not been reviewed by a lawyer, and does not yet form an agreement. No real money moves until review is complete.
Support
A real person reads every email to help@wewon.app. Tell us your pot name and what happened.
Email supportAppeal a result
You can appeal a pot result once, within 48 hours of it being posted. Email us with the pot name and what you think went wrong. A person reviews it and the decision is final.
Payments and refunds
Refunds go to the card you paid with and usually show up within 5–10 business days. Include the pot name and the email on your receipt.
Health data not syncing
Open the Won app to sync, and check Settings → Health that Won still has permission. A day that never syncs counts as zero.
Delete your account
In the app go to Settings → Delete account. You can’t delete while you’re in a pot that has started, or while you have a paid seat in an upcoming pot: withdraw from it first for a full refund, then delete.
More answers in the FAQ and the pot rules.
Need to talk to someone?
If food, eating or your body feels hard right now, the National Alliance for Eating Disorders helpline can help: 1-866-662-1235. In a crisis, call or text 988.